Terms & Conditions

TERMS & CONDITIONS as at 27 July 2021

By making a reservation at Mt Aspiring Holiday Park (Holiday Park), you agree to abide by these Terms and Conditions and Holiday Park Rules.
 

Reservations

We are a family friendly Holiday Park and have strict rules to ensure the comfort and safety of all our guests and staff. We thank you in advance for respecting fellow guests, neighbours, staff, our facilities, property and that of others.

  • Reservations are a contract between Hahei Beach Limited trading as Mt Aspiring Holiday Park and the person, aged 21 years and over, named on the reservation.
  • All rates are quoted in New Zealand dollars and include GST.
  • The child rate is for children aged between 3-15 years; children under the age of 3 years are welcome free of charge.
  • All campsite reservations must be made by persons 21 years or older with all guests being 21 years of age and over (this is not applicable to families with their children). There is a maximum of 4 people per non-powered or powered site.
  • Other than individuals, couples or a family, any group reservations must have an adult, parent or official guardian (aged 21+ years) present for the duration of the stay. The reservation will only be accepted in the name of the adult, parent or guardian who will then be held fully responsible for their group throughout the duration of the stay. Guests will be asked to provide ID, for example, a Drivers Licence, Passport or Kiwi Access card at time of booking and again at check-in.
  • Reservations are not transferable to any other persons. The person named on the reservation must occupy the site/room for the duration of the contract. We reserve the right to cancel any booking (without refund) whereby the person named on the reservation is no longer occupying the site/accommodation.
  • Any bookings made using a discount, deal or special offer may have separate Terms and Conditions. Please contact us directly for this at the time of booking.
  • All guests will be required to follow Holiday Park Rules throughout the duration of their stay.
  • Please note room decor may differ slightly from the website as we upgrade our accommodation.

Reservations Peak Season 20 December - 20 January, Christmas and New Years and Other Special Events

  • All guests must be aged 21 or over and provide valid photo ID to book and stay in the Holiday Park. This is not applicable to families and their children.
  • We require full names and ages of all guests under the age of 21 at the time of booking.
  • Only a Parent or Legal Guardian can book a campsite or accommodation for those aged under 21. This must be approved by management as a family group with a parent or legal guardian staying and taking responsibility for the family group throughout the stay.
  • Guests will be provided with a wristband ID for this holiday period.
  • Guests will not be allowed additional visitors to the Holiday Park over the New Years period.
  • Security will be on site during the New Year period performing ongoing checks at the entrance and throughout the park for the duration.

Check-In and Check-Out

  • Office hours will change depending on demand and season. Call the office for the current hours.
    • Check-in times will be:
    • Campsites 12pm - 6.30pm
    • Accommodation 2pm - 6.30pm
    • If you will be arriving after 6.30pm, please advise so we can arrange a late arrival pack for you.
  • Check-out time is no later than 10am unless previously arranged with reception.
  • Unauthorised late check-out after 10am may result in a penalty being charged to exit the park.
  • The reservation holder and all of their booked guests must register at Reception and provide ID.
  • The maximum number of people allowed in accommodation is specified in the room descriptions, and there is a maximum offour people per camping site.
  • Any additional guests or unauthorised persons found in the Holiday Park will be asked to leave immediately and will be charged the nightly rate plus a $25 fine.
  • Only one vehicle can be parked within your paid site/area (apart from your caravan or campervan).
  • Gates will be closed at night for your security and a gate code will be given to you at check-in.

Payment Policy, Cancellation Terms and Conditions

  • Online bookings, via our website, will be charged in full at time of booking.
  • If calling or emailing the property directly, a credit credit is required to confirm a booking. The full cost of the booking is charged 48 hours prior to arrival.
  • We accept Visa and Mastercard (a 2% credit card surcharge applies).
  • Additional payment and cancellation policy applies depending on the time of your booking, please see below for the relevant time of your reservation.

Payment Policy, Cancellation Terms and Conditions - EXCLUDING Peak Season, School Holidays, Special Events and Public Holidays

  • Full pre-payment is charged 48 hours prior to arrival and the booking will be non-refundable and non-transferable from this time
  • A cancellation fee of $25.00 will be charged if cancelled more than 48 hours prior to arrival
  • Cancellations must be made in writing to info@mtaspiringholidaypark.co.nz
  • “No shows” will be charged 100% of the booking
  • There will be no refund or credit given for late arrival or early departures
  • Minimum nights stay may apply to your booking, please check at the time of booking

Payment Policy, Cancellation Terms and Conditions - PEAK SEASON Peak Season 20 December - 20 January

  • A credit card and a 50% deposit is required to confirm a booking
  • Minimum night stays will apply, please check at the time of booking
  • We require written notice of all cancellations and changes (subject to availability) to be confirmed:
    • After 31 October for the upcoming Peak Season
      • 50% of your total confirmed booking is non-refundable and non-transferable.
      • Bookings cannot be moved to alternative dates, amended or have the number of nights reduced
    • After 1 December for the upcoming Peak Season
      • 100% of your total confirmed booking is non-refundable and non-transferable.
      • Bookings cannot be moved to alternative dates, amended or have the number of nights reduced

Payment Policy, Cancellation Terms and Conditions - Special Events, School Holidays and Public Holidays Special Events, School Holidays, Public Holidays

  • A credit card is required to confirm a booking
  • Full pre-payment is charged 14 days prior to arrival and is non-refundable and non-transferable
  • A cancellation fee of $25.00 will be charged if cancelled more than 14 days prior to arrival
  • Minimum night stays will apply, please check at the time of booking
  • Bookings cannot be moved to alternative dates, amended or have the number of nights reduced

Payment Policy, Cancellation Terms and Conditions - COVID19

If a Covid19 International or New Zealand Public Health Response Order advises that you cannot legally travel to the Holiday Park on the day on which your booking is scheduled to commence the following applies;
  • Non-Peak Booking Period: You can choose either a 100% refund or a 100% credit of the amount which you have paid to us. Any credit is to be used within 12 months, subject to availability.
  • Peak Booking, Special Event, School Holidays or Public Holiday Period: We will give you a 100% credit of the amount you have paid to us, to be used within 12 months, subject to availability.
We recommend you have your own personal insurance to cover for travel arrangements cancellations and alterations due to Covid 19.

Standards of Behaviour

  • Quiet time is expected from 10pm-7am.
  • Please be advised that we have the right to request ID and to hold credit card details on file as a behaviour bond. If misbehaviour occurs, the manager has the discretion to evict guests, charge the card a $250 fine and for any extra cleaning or damage without the authorisation of the card holder. In this case any payment for further dates of stay will be forfeit and the guest will be banned from the Holiday Park.
  • For the quiet enjoyment of all guests, there is a NO PARTY policy in all rooms, camp sites and communal facilities. Noisy, intoxicated, or anti-social behaviour is not permitted anywhere in the park. If evicted the guest / person could be trespassed from the Holiday Park if found onsite again.
  • Smoking and vaping are not permitted in any of the rooms and communal facilities within the Holiday Park. Additional cleaning fees will be charged against those who ignore this policy.
  • No weapons or illegal drugs are permitted onsite at any time.
  • If behaviour is deemed unacceptable by staff and any security company employed by Mt Aspiring Holiday Park. Guests will be asked to leave the premises immediately.
  • Please keep to a 5km speed limit when driving through the park and be mindful of children near the playground and facilities areas.

Children

  • Child rates apply to children aged 3-15 years, inclusive. No charge for infants under 3 years old.
  • Parents/guardians will be held responsible, and must supervise and accompany their children at all times in the communal facilities within the Holiday Park.

Spa and Swimming Pool

  • When using the spa or swimming in the outdoor pool, children must always be supervised by an adult at all times.
  • Maximum of 6 people in the spa during any booking.
  • No alcohol, drugs, narcotics, food, glass, or bubble bath is to be used whilst in the spa.
  • Please vacate the spa within your allotted time and leave the spa area as you would expect to find it. The key must be returned to the key box at reception.
  • If reception is closed and guests have a problem, please contact us by phone to discuss the problem.
  • Misbehaviour, leaving the spa in a poor condition will not be tolerated. If additional cleaning or presence is required during a spa booking a $50 fine will be issued.

Pets in the Park

  • We do not allow animals onsite in Peak Summer, Public Holidays and Special Events (except Service Dogs).
  • From the first Tuesday after Easter - 30 November, well-behaved dogs, on a lead, are welcome on campsites only, with prior approval from the Manager. You may be asked to leave if you do not mention at check-in that you have a pet with you.
  • Sorry, no dogs or animals are welcome inside accommodation or Holiday Park buildings at all times. A fee of $350.00 will apply if this policy is breached.

Visitors

  • All visitors are required to sign-in at reception on arrival. Visiting hours are limited to office hours. Visitor Passes will be issued at the discretion of the reception staff. Guests must collect all visitors from reception.
  • Any unauthorised person found in the Holiday Park will be asked to leave immediately and will be charged the nightly rate plus a $25 fine.
  • All visitors must park outside the Holiday Park and walk in after registration has been approved by reception. Guests will be held responsible for their guest’s behaviour, as per behaviour standards for the Holiday Park. All parties may be asked to leave, without refund, for non-compliance.

Cleaning/Damage

  • We would appreciate your respect for our property, and that you leave the accommodation and facilities in a clean and tidy condition.
  • Please notify Reception immediately of any breakages or damage to Holiday Park property. Management reserves the right to recover all costs where extra cleaning is required or for damages incurred.

Liability

  • Personal belongings, including vehicles and caravans, are always the responsibility of each guest during their stay. We accept no liability whatsoever for any accident, loss or damage to your property, unless such loss is due to our negligence.
  • We cannot be held responsible for the failure of paid or public services (e.g. internet, water, gas, electricity etc).

Privacy Act

  • Unless you instruct us in writing, the booking information provided by you will not be passed on to a third party or disclosed to persons inquiring if you are a guest.